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Performance Management in Practice Webinar

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The tools and techniques to make feedback meaningful

Changing entrenched behaviour & resistance
Managing salary & performance conversations
Structuring ongoing performance management

A Live Instructor Led Webinar

Salary reviews and objections, ‘behaviour modification’, managing expectations, delivering criticism, and under performance are just a few difficult conversations we all have to have.

Let’s face it, as a profession we are not great at these discussions and hope that the issues resolve themselves before we ever have to confront them. The Performance Management in Practice webinar will not only deliver the tools to make these conversations less confrontational but unveil the techniques that will produce the best possible results.

And, we explore the way to approach performance management across the year, not just at that once a year conversation - what's the right way to go about it?

If you supervise or manage team members, this webinar will thoroughly prepare you to approach these conversations with confidence.

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AU $195 members
AU $235 non-members

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AU $520 members
AU $595 non-members

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Total 1.5 CPD Hours (est.)

Date & Details

Monday, 17 March 2025

12:00pm - 1:30pm AEDT (NSW, VIC, ACT, TAS)
11:30am SA
11:00am QLD
10:30am NT
9:00am WA

Terms & conditions: All registrations to Knowledge Shop events are subject to our terms and conditions which include a cancellation policy. No refunds are provided for cancellations received 1 day prior to the webinar. No credits are available less than 2 hours prior to the event under any circumstances.

*Office Registrations. Maximum 10 participants per firm (must have same email domain). Individual access is provided to each attendee.

What we cover

"Very helpful, I wish I could have done it earlier"

2024 participant

What's included?

  • 1 x 1.5 hour (est.) webinar
  • 3 month access to Q&A embedded webinar recording
  • Reference notes

Performance in practice - are we doing this right?

  • Best practice techniques across the year
  • What makes the difference and when to have a conversation
  • Signs a performance issue is developing
  • When to have performance conversations
  • The outcome of a passive approach
  • Guidelines for planning behavioural feedback
  • Managing emotions when giving feedback – don’t make it personal
  • Motivating the need for staff to change their behaviour

Setting Up Powerful Performance Reviews 

  • Setting the scene and giving context to a review
  • Managing expectations of staff and managers
  • What goes wrong – common performance review errors
  • How to prepare for a performance discussion
  • Positive and corrective feedback – the 5:1 ratio
  • Keeping staff motivated who don’t get a promotion or salary increase

Making performance management meaningful

  • Writing SMART performance objectives and key performance indicators 
  • Employee participation in setting goals 
  • Setting goal areas to be addressed 
  • Providing the necessary follow-up action 

Our presenter

Director, BSI Learning

Scott Henderson

Scott HendersonScott is entertaining, encouraging, and an expert in leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction. 

A registered psychologist with a solid background as an educator, Scott spans the spectrum from industrial psychologist to corporate trainer. He is a Master Coach in Behavioural Coaching and coaches both individuals and teams at all levels. 

Scott has previously worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney but now dedicates his time working closely with the corporate sector. His unique perspective of inter and intra-personal understanding complements the training he delivers and is backed up by a rigorous and scientific approach. He knows what works and what doesn't. 

Scott continues to work hard to dispel the stereotype that psychologists actually get people to lie down on couches!